Frequently asked questions

Everything you might want to ask

Answers for readers and listeners, and for the theatres, publishers and creators who help us make stories travel further.

About The Grey Hill

What is The Grey Hill?+
A digital home for stories from the stage. We work with theatres, publishers and creators to connect audiences with ebooks, audiobooks, audio theatre and digital events, while returning income to the people who made them.
How is this different from other reading and listening apps?+
The Grey Hill focuses on stories, performances and creative work from theatres, publishers and independent creators. Every purchase supports the people behind the work, and purchased titles remain part of your library.
Why does The Grey Hill focus on theatre?+
Theatre creates extraordinary stories, but many productions reach only the audiences who can attend in person. The Grey Hill helps those stories travel further through ebooks, audiobooks, audio theatre and digital events.
Where does my money go?+
Every purchase supports the people and organisations behind the work. Income is shared with the theatre, publisher or creator connected to the title, and partner organisations can also earn through referral links and audience recommendations. By helping stories reach more people, purchases contribute to future productions, recordings, books and creative projects.
How do I sign in to read or listen?+
Use the email address you bought with. We send a link that opens your library, so there is no password to remember.

Reading, listening and events

What can I buy?+
Ebooks, audiobooks, audio theatre, digital events and gift cards. Plays and theatre writing sit alongside fiction, memoir and non fiction from independent presses.
What is audio theatre?+
Audio theatre is a theatre performance recorded for audiences to listen to beyond the live event. This can be a scripted and rehearsed performance created for recording, or a live stage production captured in front of an audience. By recording performances, stories can continue reaching audiences long after the final curtain call.
How do digital events work?+
Events are ticketed through the shop and delivered as livestreams, covering author interviews, workshops, Q&As, panel discussions and audio theatre launches. You can send questions in advance or during the event, and the recording is kept afterwards so you can watch it again.
How do I get what I have bought?+
Straight away. Titles appear in your library in the app and in the browser reader as soon as the order completes, and your confirmation email carries the links too.
Can I buy gift cards?+
Yes. Grey Hill gift cards can be used for ebooks, audiobooks, audio theatre and digital events, making it easy to share stories and support theatres, publishers and creators.

The Grey Hill app

Do I have to use the app?+
No. The app is the easiest way to read and listen on the move, including offline access, but you can also access your library through your web browser. Your purchases stay connected to your account, so you can choose whichever way works best for you.
Which devices does it work on?+
Phone, tablet and desktop, on iOS, Android and the web. Your library stays in step across all of them, so you can start on one and finish on another.
Can I read and listen offline?+
Yes. Download a title before you travel and it plays or reads with no signal at all.
I cannot sign in. What should I do?+
Use the same email address you bought with, and check your spam folder for the sign in link. If it still will not open, send us a message and we will sort it out.

For theatres and publishers

What can The Grey Hill do for my organisation?+
The Grey Hill helps organisations create new digital income opportunities through ebooks, audiobooks, audio theatre and digital events. We can also help attach digital products and event access to live theatre tickets, extending audience engagement beyond the performance itself. The level of support and delivery depends on the partnership option you choose.
We are new to audio theatre. Can we still work with The Grey Hill?+
Yes. Most organisations begin with existing content or events before developing audio theatre activity. Whether you are exploring digital income for the first time or planning a long-term programme, The Grey Hill can help you identify opportunities and start at a pace that suits your organisation.
What are the partnership levels?+
'Friend' lets you start earning from the audience you already have, at no cost. Ally adds the tools and support to publish digital content and run your own events. Partner goes further, with The Grey Hill delivering a monthly ticketed livestream, ongoing social media support and the highest revenue opportunities. Full detail sits on the Partnership Plans page.
Do we keep ownership of our work?+
Yes. Copyright and ownership remain with the organisation and creators. We provide distribution, audience reach and platform services, and any specific distribution arrangements are agreed project by project.
Do we need technical expertise or spare capacity?+
No, organisations can start with as little or as much involvement as they want. Some partners simply share links to existing content, while others publish digital products, run events, or develop longer-term programmes. The Grey Hill provides the platform, support, and delivery options needed, reducing the technical and operational work your team has to take on. We can also help organisations explore new ways of working, build confidence with digital publishing and audio, and develop skills over time, rather than expecting everything to be in place from day one.
We are a publisher rather than a theatre. Does that work?+
Yes, and several already do. Your books can reach readers who come for plays, Scottish writing and audio theatre, in a shop built for that audience rather than for everything at once.
How do we get started?+
Book a free information session. A short conversation is usually enough to work out where to start, with no obligation and no cost.
Still have a question?

Send us a message, or book a free information session if you are asking on behalf of an organisation.